State Farm® Insurance Agent Austin Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Austin Baird
October 10, 2024
5
out of
5
rating by Austin Baird
"Luis G. Flores. Did what I thought no agent would ever do. He reached back out to me when we had scheduled. He went ABOVE and BEYOND. To get me exactly what I wanted PLUS a little more for the same rate! Highly recommend."
We responded:
"Austin, thank you so much for your 5 star review! We're delighted to hear that Luis exceeded your expectations and helped you get exactly what you were looking for, with a little extra on top! Providing outstanding service is one of our top priorities, and we're glad Luis made that happen for you! He is awesome! Thank you for trusting us with your insurance needs! If you need anything else, please don't hesitate to reach out! -Austin"
Harry Daniel
October 2, 2024
5
out of
5
rating by Harry Daniel
"They were able to save me a ton of money!"
We responded:
"Thank you so much for your review, Harry! We're pleased to hear that we were able to save you money while providing the service you needed. We always strive to offer great value to our customer! Thank you for trusting us with your insurance needs! If you need anything else, don't hesitate to reach out! -Austin"
Annette Sexton (Annie)
September 30, 2024
5
out of
5
rating by Annette Sexton (Annie)
"Amazing Agent, spent time to explain policy and got us the best rate. Recommend highly ,very friendly and helpful!"
We responded:
"Thank you so much for the review, Annette! We're happy to hear that we could help explain the policy and find the best rate for you! Thank you for trusting us with your insurance needs! If you have any more questions or need anything else, don't hesitate to reach out! -Austin"
Tiffany Lewis
September 24, 2024
5
out of
5
rating by Tiffany Lewis
"Just switched over to State Farm from Travelers Insurances and saved myself $90 a month! Thank you, Trey, for helping make everything quick and painless. Easiest transition ever."
We responded:
"Thank you so much for your review, Tiffany! We're so happy to hear that Trey was able to make our switch to State Farm easy and painless, and that you're saving $90 a month! Trey is awesome and we are so glad to have him apart of the team! If you ever need anything else, don't hesitate to reach out! We are here to help! -Austin"
Isaac Gifford
September 24, 2024
5
out of
5
rating by Isaac Gifford
"My car insurance was set to go through the roof with my old plan and I was frustrated until a buddy of mine put me in contact with Trey from this agency. I was able to get a killer deal (MUCH cheaper for a better plan) with no hassle at all. Getting set up was a breeze and I even got a student discount which lowered my monthly payments even more! 10/10"
We responded:
"Thank you so much for your review, Isaac! We're thrilled to hear that Trey was able to help you find a better plan at a more affordable rate. It's always our goal to make the process easy and hassle-free, and we're glad you were able to take advantage of the student discount as well! Trey is great! We are so glad to have him apart of our team! If you need anything else, don't hesitate to reach out! -Austin"
Jacob Dyer
September 20, 2024
5
out of
5
rating by Jacob Dyer
"Cole made my experience quick and easy, also change you’re time to 9 o clock you’re never open at 8:30"
We responded:
"Jacob, thanks so much for the review! Cole is fantastic!"
Quinton Gentry (Q)
September 20, 2024
5
out of
5
rating by Quinton Gentry (Q)
"Quick and great service! Quickly saved me $200 a month! Give him a shot if you like saving money."
We responded:
"Thank you so much for the review, Quinton! We're glad we could help you save $200 a month! We always aim for fast, reliable service. Thank you for trusting us with your insurance needs. If you need anything else, don't hesitate to reach out! -Austin"
Teresa Hazel
September 17, 2024
5
out of
5
rating by Teresa Hazel
"State Farm has been a complete pleasure to gain my business as of 9/5. I’d like to recognize Cole for getting my auto policies switched over from another carrier that I will not name. Cole has reached out to me about 15 times before I was willing to make the changes. The changes have greatly given my husband and myself a HUGE discount and it almost didn’t seem logical. However State Farm is its own entity and therefore the cheaper rates are totally possible! I called State Farm back today and spoke to B J in very great length. She was absolutely wonderful and she explained all the different endorsements for a new homeowners policy and with being a first time homeowner , I did add a couple of endorsements today . I’m fully more than confident that all our needs are met! Kudos to Cole and Bj for their superb customer service. I MOST DEFINITELY highly recommend State Farm to anyone looking for great rates and the best customer service EVER!"
We responded:
"Thank you so much for your review, Teresa! We're thrilled to hear that your experience with State Farm has been such a positive one. It's wonderful to know that Cole's dedication made a difference in helping you switch your auto policies and that BJ provided thorough assistance with your new homeowners policy. Both of them take great pride in offering the best possible service! We are so happy to have them apart of our team. They are wonderful! Thank you for trusting us with your insurance needs! If you need anything else, don't hesitate to give us a call! -Austin"
Jamie Goodwin-Thawng
September 11, 2024
5
out of
5
rating by Jamie Goodwin-Thawng
"Great experience...fast, easy, and saved lots of money:)"
We responded:
"Jamie, thank you so much for your review! We're happy to hear that you had a great experience and found our services fast, easy, and cost-effective! Saving our customers time and money is always one of our top priorities. If you need anything else, don't hesitate to give us a call! Thank you for trusting us with your insurance needs! -Austin"
Caressa Chatham
September 10, 2024
5
out of
5
rating by Caressa Chatham
"Trey wolf not only saved me money on the auto policy, he also found some items missing on my current policy like uninsured motorist 😯. He was also able to add in the renters insurance."
We responded:
"Thank you so much for your review, Caressa! We're so glad to hear that Trey could help you save money and catch those missing details on your policy! Trey is awesome and we are so glad to have him apart of our team! If you need anything else, please reach out! Thank you for trusting us with your insurance needs! -Austin"
Amy Holland
September 6, 2024
5
out of
5
rating by Amy Holland
"Helpful and saved our family money."
We responded:
"Thank you so much for your review, Amy! We're happy to hear that we could be helpful and save your family money. Providing great service and value is always our top priority. Thank you for trusting Austin Jones State Farm with your insurance needs. If you need any further assistance, please don't hesitate to reach out! -Austin"
Jocelyn B
September 4, 2024
1
out of
5
rating by Jocelyn B
"Worst experience i ever had with an insurance company. The lady we dealt with stole from us and did things behind our back. Could not even get ahold of the main manager because they gave us the run around. If you cancel your policy with them expect them to spend your refund on the remaining policy when you no longer have a policy."
Danielle Cartwright
August 28, 2024
5
out of
5
rating by Danielle Cartwright
"Billie was great when it came to helping me with getting insurance on my house, switching my car, and getting life insurance as well. And when I bought a new car she got it switched over really quick."
We responded:
"Danielle, thank you so much for your review! We're delighted that Billie could help you with your home, auto, and life insurance needs. It's great to hear that she made the process of switching your coverage so smooth and quick! Billie is great! We appreciate your trust in us, and we're here whenever you need further assistance! Thank you for choosing Austin Jones State Farm! -Austin"
Matthew Allen
August 28, 2024
5
out of
5
rating by Matthew Allen
"I had the absolute pleasure of being assisted by Billie Austin of the Austin Jones insurance group. She was extremely kind and knowledgeable. She helped lower my insurance by almost $75 a month and even contacted my previous insurance for me to get things moving quicker. If you need car, renters, or any other insurance assistance, I’d recommend her 100/100 times. Thank you to Billie and the Austin Jones Insurance Group!!!"
We responded:
"Thank you so much for the review, Matthew! We're thrilled to hear that Billie was able to assist you efficiently and help lower your insurance! Billie is wonderful and we are so glad to have her apart of the team! If you need any further assistance, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Hyatt Frost
August 21, 2024
5
out of
5
rating by Hyatt Frost
"Austin and his team are outstanding! They truly put the "good neighbor" in state farm. I cannot recommend these guys enough for all of your insurance needs!"
We responded:
"Thank you so much for the review, Hyatt! We're thrilled to hear that you had such a positive experience with Austin Jones State Farm! We strive to treat all our customers like neighbors, and it's wonderful to know that our efforts are making a difference! Your recommendation means the world to us! If you need anything else, don't hesitate to give us a call! Thank you for trusting us with your insurance needs! -Austin"
Timothy West Jr.
August 12, 2024
5
out of
5
rating by Timothy West Jr.
"cole is a legend! he went above and beyond helping me get switched over and helped me shave almost $50 off my monthly insurance payment!!"
We responded:
"Timothy, thank you for your review! Cole is amazing and we are so glad to have him on our team. Thank you for trusting us with your insurance needs! -Austin"
Mike M
August 1, 2024
5
out of
5
rating by Mike M
"Luis Flores is excellent to work with. He got me the rates I needed. I highly recommend calling him and giving him an opportunity to earn your business."
We responded:
"Mike, thanks so much for the review! Luis is fantastic and we are so glad to have him on our team. Thank you for trusting us with your insurance needs. -Austin"
Anita Ross
July 18, 2024
5
out of
5
rating by Anita Ross
"Austin Jones State Farm Ins is the best! He saved me money on my premium by making a few minor changes. Thank you Austin!"
We responded:
"Anita, Thanks so much for the review! We greatly appreciate you and your business! -Austin"
Shaunyel Vasquez
July 15, 2024
5
out of
5
rating by Shaunyel Vasquez
"Cole was super helpful and went above and beyond answering questions, being patient, and giving me the coverage I needed. Awesome service!"
We responded:
"Shaunyel, Cole is the best! Thanks so much for allowing us to help you out with your insurance needs! -Austin"
Peggy Lloyd
July 9, 2024
5
out of
5
rating by Peggy Lloyd
"Austin goes way above and beyond as your agent. Change and you won't be disappointed."
We responded:
"Peggy, Thank you so much for the review and trusting our team with your insurance needs. We appreciate your business. -Austin"
Brian Martin
July 2, 2024
5
out of
5
rating by Brian Martin
"BJ was awesome and very helpful"
We responded:
"Brian, thanks so much for the review! BJ is amazing and we are so glad to have her on our team. Thank you for your business! -Austin"
Jessie Taber
July 1, 2024
5
out of
5
rating by Jessie Taber
"Happy with my insurance agent Bj Austin. She fixed me up insurance when I purchased my house."
We responded:
"Jessie, thanks so much for the review! BJ is awesome and we are so glad to have her on our team! -Austin"
Allison Ward
July 1, 2024
5
out of
5
rating by Allison Ward
"Acquired insurance for my business and the process was very quick and easy!"
We responded:
"Allison, thanks so much for trusting us with your business insurance needs! We greatly appreciate your business. -Austin"
Janie Higgins
May 21, 2024
5
out of
5
rating by Janie Higgins
"Luis Flores was very helpful combining our home insurance and autos. He was very professional while being very courteous. Love good customer experience."
We responded:
"Thank you so much for taking the time to share your experience, Janie! We're thrilled to hear that Luis provided you with such exceptional service. Delivering top-notch customer service is always our priority, and it's wonderful to know Luis was able to assist you with your home and auto insurance. We appreciate your trust in us. if you ever need anything else, don't hesitate to reach out. We're here to help!"
Janet Sweeney
May 21, 2024
5
out of
5
rating by Janet Sweeney
"State Farm with Austin Jones and his staff were so helpful. Jacob helped lower my stress level a lot, as I stressed about how to go about getting my car fixed after a fender bender. BJ was also so very helpful and spent lots of time helping me understand what to expect as my car may be considered totaled. She was so patient and understanding. Thanks State Farm."
We responded:
"Thank you for sharing your experience, Janet. We understand that navigating claims and car repairs can be stressful. It's great to know that Jacob and BJ were able to lower your stress levels and ensure you understood the process after your accident. We strive to provide excellent customer service and support to all customer, and your feedback reaffirms that we're on the right track. If you ever need anything, we are always here to help!"