Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angie Chesser

Angie Chesser

June 17, 2025

5  out of  5
rating by Angie Chesser
"Professional, timely response, great coverages for a great price. Thank you!"
We responded:
"Thank you so much for the 5-star review, Angie! We're so glad to hear you were pleased with our timely service, professionalism and the coverage options we provided. We truly appreciate your trust and are here whenever you need us! -Austin"
Profile photo of Crystal Fixmer

Crystal Fixmer

June 17, 2025

5  out of  5
rating by Crystal Fixmer
"Got a good rate for auto and renters insurance bundle even for small business insurance. I am a happy customer. Thanks state farm"
We responded:
"Thank you so much for the 5-star review, Crystal! We're glad to hear you got a great rate on your auto, renters, and small business insurance. It means a lot to us to know you're a happy customer! We're always here if you need anything. Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Kathryn McKenney

Kathryn McKenney

June 7, 2025

5  out of  5
rating by Kathryn McKenney
"Had an great experience with State Farm. I started my quote online and wrapped it up over the phone, super smooth process. Austin, the agent I worked with, was super helpful and answered all my questions thoroughly and quickly. Ended up getting a great rate by bundling auto, life, and renters insurance. Highly recommend!"
We responded:
"Thank you so much for the 5-star review, Kathryn! We're glad to hear the process was smooth from start to finish. Bundling your policies is a great way to save, and we're happy to help you find the right coverage at a great rate! We truly appreciate the recommendation and thank you for trusting us with your insurance needs! If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Andrew Callen

Andrew Callen

June 3, 2025

5  out of  5
rating by Andrew Callen
"Cole was super helpful! If you're looking for a responsive and knowledgeable agent, Cole is your guy!"
We responded:
"Thank you so much for the 5-star review, Andrew! We're thrilled to hear that Cole was able to provide the helpful, knowledgeable service you were looking for! He's always quick to help and knows how to make things easy. Thank you for trusting us with your insurance needs. If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Mark Tullier

Mark Tullier

May 28, 2025

5  out of  5
rating by Mark Tullier
"Mrs. Austin did and incredible job of patiently explaining different coverages and options and was very helpful to insure I got the best coverages at the best price point! Highly recommend!"
We responded:
"Thank you so much for your 5-star review, Mark! We're so happy to hear that she took the time to make the process clear and helpful for you. Making sure you feel confident in your coverage is what we're all about. We truly appreciate your trust - and your recommendation means so much to us! If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Sportchassis Guy

Sportchassis Guy

May 14, 2025

5  out of  5
rating by Sportchassis Guy
"Always goes above and beyond for his customers. Trust Austin Jones for your insurance needs!! A friend when disaster strikes."
We responded:
"Thank you so much for the 5-star review! We are truly grateful for your trust and kind words. Being there when it matters most is what it's all about! If you ever need anything, don't hesitate to reach out! -Austin"
Profile photo of Heather Morrow

Heather Morrow

May 13, 2025

5  out of  5
rating by Heather Morrow
"Joe spent a great deal of time going through all of our coverage options and answering all of our questions. He was patient and thorough. We are grateful for his assistance."
We responded:
"Thank you so much for the 5-star review, Heather! We're so happy that Joe was able to guide you through your coverage options and answer all your questions thoroughly. We truly appreciate your trust in us! If you ever need anything else, we're just a call away! -Austin"
Profile photo of Eric Scott

Eric Scott

May 12, 2025

5  out of  5
rating by Eric Scott
"Luis Flores was very friendly and answered all my questions promptly. He was able to meet my needs and exceeded my expectations and the same time! I will be recommending him to anyone who asks! He made me feel like I was a part of his family! He made the process painless and fast all while save me peace of mind money to boot! I would rate him higher if I could!"
We responded:
"Thank you so much for the 5-star review, Eric! We're thrilled to hear that Luis provided you with such an exceptional experience. It's always our goal to make our customers feel like family, and it means a lot to know Luis made the process smooth, fast, and stress free for you. Thank you for trusting us with your insurance needs! If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Jesse Marks

Jesse Marks

May 10, 2025

5  out of  5
rating by Jesse Marks
"They worked with me and got reasonable rates for the protection I was seeking. Luis was extremely knowledgeable and broke down each individual coverage item, what it covered and how much the protection altered my rate. Couldn’t ask for more professionalism than that!!!"
We responded:
"Thank you so much for the 5-star review, Jesse! We're so glad to hear that Luis was able to walk you through everything clearly and help you find the right coverage at a fair rate. He takes a lot of pride in making sure our customers feel informed and taken care of! We truly appreciate your trust and are always here if you need anything! -Austin"
Profile photo of Jerry D

Jerry D

May 9, 2025

5  out of  5
rating by Jerry D
"I was referred to Luis at State Farm by another happy client. I contacted Luis and he was very polite and walked me through the process of enrolling in State Farm while answering all my questions. I would highly recommend Luis to anyone needing insurance. Ps: He saved me money also."
We responded:
"Thank you so much for your 5-star review, Jerry! We're thrilled to hear that Luis provided such a helpful and courteous service, and that he was able to make your enrollment process smooth and informative. Saving money is always a bonus! Thank you for trusting us with your insurance needs! If you ever need anything, don't hesitate to reach out! -Austin "
Profile photo of Tyler Slaight

Tyler Slaight

May 8, 2025

5  out of  5
rating by Tyler Slaight
"Been my guy for years. My business grows, and so does my coverage. They help me so much"
We responded:
"Thank you so much for the 5-star review, Tyler! It means a lot to be part of your journey and help make sure your coverage keeps up as your business grows. We're grateful for the opportunity to support you and always here when you need us. Thank you for sticking with us over the years! If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Whitney Burgess

Whitney Burgess

May 5, 2025

5  out of  5
rating by Whitney Burgess
"Excellent service. Lora and Trey are professional and care about their customers. I am an older adult and the support they gave me was fantastic!"
We responded:
"Thank you so much for the 5-star review, Whitney! We're delighted to hear that Lora and Trey provided such caring and professional support. It's always our goal to make sure every customer feels valued and well taken care of! Thank you for trusting us with your insurance needs. If you ever need anything else, don't hesitate to reach out! We are happy to help! -Austin"
Profile photo of brayden McCarthy

brayden McCarthy

April 30, 2025

5  out of  5
rating by brayden McCarthy
"Really good experience people and enjoyed having them as a good insurance company"
We responded:
"Thank you so much for the 5-star review, Brayden! We're so glad you had a great experience with our team and enjoyed having us as your insurance company! We are always here to help and appreciate your trust in us! If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Tyler Taber

Tyler Taber

April 30, 2025

5  out of  5
rating by Tyler Taber
"Good and Affordable. BJ is pretty awesome!"
We responded:
"Thank you for the 5-star review, Tyler! We're glad you found our services good and affordable - and we agree, BJ is pretty awesome! Thank you for trusting us with your insurance needs. If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Wayne Bolin

Wayne Bolin

April 30, 2025

5  out of  5
rating by Wayne Bolin
"In a time when insurance claims can be challenging to some of us it is very refreshing you find someone willing to help walk us through the confusion. Thank you BJ at Austin Jones for helping me understand. You made my day!"
We responded:
"Thank you so much for your 5-Star review, Wayne! We understand how overwhelming insurance claims can be, and we're thrilled to hear that BJ was able to help guide you through the process. At Austin Jones, we're committed to making things as clear and stress-free as possible. We appreciate you trusting us with your insurance needs! If you ever need anything in the future, don't hesitate to reach out! -Austin"
Profile photo of PuppieToe

PuppieToe

April 24, 2025

5  out of  5
rating by PuppieToe
"Trey was quick and efficient, best experience ever dealing with an insurance company. Thank you!"
We responded:
"Thank you so much for your 5-star review, PuppieToe! We're thrilled to hear that Trey made the process smooth and efficient for you. We know dealing with insurance can be stressful, so it means a lot to know this was your best experience. Thank you for trusting us with your insurance needs! If you ever need anything else, please let us know! -Austin"
Profile photo of danny gonzalez

danny gonzalez

April 9, 2025

5  out of  5
rating by danny gonzalez
"Luis is excellent, requested a quote for my first home and I’m already saving money. Professional and fast 10/10 would recommend. Plus he makes memes"
We responded:
"Thank you so much for your 5-star review, Danny! We are thrilled to hear that Luis took great care of you - he's definitely a pro when it comes to saving people money (and making quality memes!) We appreciate your recommendation and are glad we could help with your first home! If you ever need anything else, please don't hesitate to reach out! -Austin"
Profile photo of Shelly

Shelly

March 28, 2025

5  out of  5
rating by Shelly
"Trey did a fantastic job setting up my policy’s. Thank you Trey A+"
We responded:
"Thank you so much for the 5-star review, Shelly! We're thrilled to hear that Trey provided you with excellent service while setting up your policies! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Vioricka Vesley

Vioricka Vesley

March 26, 2025

5  out of  5
rating by Vioricka Vesley
"Very good attention and very good teaching Very good attention and very good teaching"
We responded:
"Thank you so much for the 5-star review, Vioricka! We're glad to hear that you had a great experience and appreciated the attention and teaching! Your feedback means a lot to us, and we're always here to help. If you need anything else in the future, don't hesitate to reach out! Thank you for trusting us with your insurance needs. -Austin"
Profile photo of Kim Loucks

Kim Loucks

March 26, 2025

5  out of  5
rating by Kim Loucks
"Trey was very professional and knowledgeable. My price is very reasonable and I'm super excited to start my new insurance in a few days. I would recommend this agency and specifically Trey, he's very friendly also and helpful!!"
We responded:
"Thank you for the 5-star review, Kim! We're thrilled to hear that Trey provided you with professional and knowledgeable service. It's great to know you found our insurance pricing reasonable and that you're excited about your new insurance! We truly appreciate your recommendation. If you ever need anything, don't hesitate to reach out! Thank you for trusting us with your insurance needs. -Austin"
Profile photo of Nicholas Iervolino

Nicholas Iervolino

March 21, 2025

5  out of  5
rating by Nicholas Iervolino
"Luis and Statefarm were quick, efficient, and cared about getting me the best rates"
We responded:
"Thank you so much for the 5-star review, Nicholas! We're glad to hear that Luis provided you with quick and efficient service while finding you the best rates. Thank you for trusting us with your insurance needs! If you need anything else, please don't hesitate to reach out! -Austin"
Profile photo of Mb0lism

Mb0lism

March 13, 2025

5  out of  5
rating by Mb0lism
"Luis did a fantastic job of meeting our families needs, all while helping to save us thousands compared to our current (now previous) carrier. Luis is clearly dedicated to his job and clients, had answers to every question instantly, and didn’t try to sell us anything we didn’t need for coverage. We truly felt like Luis was ‘in our corner’ - something that seems much more rare these days. I expect a long and enjoyable relationship with Luis and his team at State Farm."
We responded:
"Thank you so much for the 5-star review! We are thrilled to hear that Luis provided you with exceptional service and helped you find the right coverage while saving you money. He truly takes pride in putting his customers first, and your kind words reaffirm his dedication. We appreciate your trust in Luis and our team at State Farm and look forward to building a long and lasting relationship with you. If you ever need anything else, we're always here to help! -Austin"
Profile photo of Rob Harmen

Rob Harmen

March 10, 2025

5  out of  5
rating by Rob Harmen
"They are absolutely wonderful at this office. I highly recommend they’re always there to help you with whatever you need wonderful people."
We responded:
"Thank you so much for your 5-star review, Rob! We truly appreciate your recommendation and are always happy to help with whatever you need. It means a lot to us to know you had a great experience. If you need anything else, please don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Nancy Hillman

Nancy Hillman

March 6, 2025

5  out of  5
rating by Nancy Hillman
"Best thing about this office is BJ! She is ALWAYS Helpful, kind and Happy to help me. I can always hear her smile when she answers the phone. It is so nice to speak to somebody who doesn't pass me off and just gets my questions answered or my issue resolved. THANK YOU BJ!"
We responded:
"Thank you so much for your review, Nancy! We're so glad to hear how much you appreciate her kindness and dedication. She truly goes above and beyond to help! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Tyler Ferrell

Tyler Ferrell

February 28, 2025

5  out of  5
rating by Tyler Ferrell
"Got the pleasure of dealing with Cole. Super good guy and exceptional customer service. I originally started inquiring about switching insurance companies back in November. Got busy with life, and never followed through. Reached out today since my insurance companies rates were going up again. We picked up right where we left off and in a matter of minutes had new home and auto coverage. Better coverage, and a cheaper price. Win win! Reach out to them today if you want to be treated right, and save some money while your at it!"
We responded:
"Thank you so much for your review, Tyler! We're thrilled to hear that Cole provided you with exceptional service and made the process smooth and stress-free. Life gets busy, and we're glad he was able to pick up right where you left off to find you a better coverage at a better price! We appreciate your trust in us and your recommendation. If you ever need anything else, don't hesitate to reach out! -Austin"