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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Whitney Burgess

Whitney Burgess

May 5, 2025

5  out of  5
rating by Whitney Burgess
"Excellent service. Lora and Trey are professional and care about their customers. I am an older adult and the support they gave me was fantastic!"
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brayden McCarthy

April 30, 2025

5  out of  5
rating by brayden McCarthy
"Really good experience people and enjoyed having them as a good insurance company"
We responded:
"Thank you so much for the 5-star review, Brayden! We're so glad you had a great experience with our team and enjoyed having us as your insurance company! We are always here to help and appreciate your trust in us! If you ever need anything else, don't hesitate to reach out! -Austin"
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Tyler Taber

April 30, 2025

5  out of  5
rating by Tyler Taber
"Good and Affordable. BJ is pretty awesome!"
We responded:
"Thank you for the 5-star review, Tyler! We're glad you found our services good and affordable - and we agree, BJ is pretty awesome! Thank you for trusting us with your insurance needs. If you ever need anything else, don't hesitate to reach out! -Austin"
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Wayne Bolin

April 30, 2025

5  out of  5
rating by Wayne Bolin
"In a time when insurance claims can be challenging to some of us it is very refreshing you find someone willing to help walk us through the confusion. Thank you BJ at Austin Jones for helping me understand. You made my day!"
We responded:
"Thank you so much for your 5-Star review, Wayne! We understand how overwhelming insurance claims can be, and we're thrilled to hear that BJ was able to help guide you through the process. At Austin Jones, we're committed to making things as clear and stress-free as possible. We appreciate you trusting us with your insurance needs! If you ever need anything in the future, don't hesitate to reach out! -Austin"
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PuppieToe

April 24, 2025

5  out of  5
rating by PuppieToe
"Trey was quick and efficient, best experience ever dealing with an insurance company. Thank you!"
We responded:
"Thank you so much for your 5-star review, PuppieToe! We're thrilled to hear that Trey made the process smooth and efficient for you. We know dealing with insurance can be stressful, so it means a lot to know this was your best experience. Thank you for trusting us with your insurance needs! If you ever need anything else, please let us know! -Austin"
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danny gonzalez

April 9, 2025

5  out of  5
rating by danny gonzalez
"Luis is excellent, requested a quote for my first home and I’m already saving money. Professional and fast 10/10 would recommend. Plus he makes memes"
We responded:
"Thank you so much for your 5-star review, Danny! We are thrilled to hear that Luis took great care of you - he's definitely a pro when it comes to saving people money (and making quality memes!) We appreciate your recommendation and are glad we could help with your first home! If you ever need anything else, please don't hesitate to reach out! -Austin"
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Shelly

March 28, 2025

5  out of  5
rating by Shelly
"Trey did a fantastic job setting up my policy’s. Thank you Trey A+"
We responded:
"Thank you so much for the 5-star review, Shelly! We're thrilled to hear that Trey provided you with excellent service while setting up your policies! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
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Vioricka Vesley

March 26, 2025

5  out of  5
rating by Vioricka Vesley
"Very good attention and very good teaching Very good attention and very good teaching"
We responded:
"Thank you so much for the 5-star review, Vioricka! We're glad to hear that you had a great experience and appreciated the attention and teaching! Your feedback means a lot to us, and we're always here to help. If you need anything else in the future, don't hesitate to reach out! Thank you for trusting us with your insurance needs. -Austin"
Profile photo of Kim Loucks

Kim Loucks

March 26, 2025

5  out of  5
rating by Kim Loucks
"Trey was very professional and knowledgeable. My price is very reasonable and I'm super excited to start my new insurance in a few days. I would recommend this agency and specifically Trey, he's very friendly also and helpful!!"
We responded:
"Thank you for the 5-star review, Kim! We're thrilled to hear that Trey provided you with professional and knowledgeable service. It's great to know you found our insurance pricing reasonable and that you're excited about your new insurance! We truly appreciate your recommendation. If you ever need anything, don't hesitate to reach out! Thank you for trusting us with your insurance needs. -Austin"
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Nicholas Iervolino

March 21, 2025

5  out of  5
rating by Nicholas Iervolino
"Luis and Statefarm were quick, efficient, and cared about getting me the best rates"
We responded:
"Thank you so much for the 5-star review, Nicholas! We're glad to hear that Luis provided you with quick and efficient service while finding you the best rates. Thank you for trusting us with your insurance needs! If you need anything else, please don't hesitate to reach out! -Austin"
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Mb0lism

March 13, 2025

5  out of  5
rating by Mb0lism
"Luis did a fantastic job of meeting our families needs, all while helping to save us thousands compared to our current (now previous) carrier. Luis is clearly dedicated to his job and clients, had answers to every question instantly, and didn’t try to sell us anything we didn’t need for coverage. We truly felt like Luis was ‘in our corner’ - something that seems much more rare these days. I expect a long and enjoyable relationship with Luis and his team at State Farm."
We responded:
"Thank you so much for the 5-star review! We are thrilled to hear that Luis provided you with exceptional service and helped you find the right coverage while saving you money. He truly takes pride in putting his customers first, and your kind words reaffirm his dedication. We appreciate your trust in Luis and our team at State Farm and look forward to building a long and lasting relationship with you. If you ever need anything else, we're always here to help! -Austin"
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Rob Harmen

March 10, 2025

5  out of  5
rating by Rob Harmen
"They are absolutely wonderful at this office. I highly recommend they’re always there to help you with whatever you need wonderful people."
We responded:
"Thank you so much for your 5-star review, Rob! We truly appreciate your recommendation and are always happy to help with whatever you need. It means a lot to us to know you had a great experience. If you need anything else, please don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
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Nancy Hillman

March 6, 2025

5  out of  5
rating by Nancy Hillman
"Best thing about this office is BJ! She is ALWAYS Helpful, kind and Happy to help me. I can always hear her smile when she answers the phone. It is so nice to speak to somebody who doesn't pass me off and just gets my questions answered or my issue resolved. THANK YOU BJ!"
We responded:
"Thank you so much for your review, Nancy! We're so glad to hear how much you appreciate her kindness and dedication. She truly goes above and beyond to help! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Tyler Ferrell

Tyler Ferrell

February 28, 2025

5  out of  5
rating by Tyler Ferrell
"Got the pleasure of dealing with Cole. Super good guy and exceptional customer service. I originally started inquiring about switching insurance companies back in November. Got busy with life, and never followed through. Reached out today since my insurance companies rates were going up again. We picked up right where we left off and in a matter of minutes had new home and auto coverage. Better coverage, and a cheaper price. Win win! Reach out to them today if you want to be treated right, and save some money while your at it!"
We responded:
"Thank you so much for your review, Tyler! We're thrilled to hear that Cole provided you with exceptional service and made the process smooth and stress-free. Life gets busy, and we're glad he was able to pick up right where you left off to find you a better coverage at a better price! We appreciate your trust in us and your recommendation. If you ever need anything else, don't hesitate to reach out! -Austin"
Profile photo of Tracy Guerra

Tracy Guerra

February 27, 2025

5  out of  5
rating by Tracy Guerra
"Trey is fantastic he shaved off hundreds of dollars off my homeowners insurance and when I asked about the premiums after adding 2 full coverage vehicles he made me aware that the coverage wasn’t the same and saved a hundred dollars there too! This afternoon I called and spoke to Billie to add my kiddo and her newer vehicle and was surprised to hear that we are grand fathered in and will have 100% coverage should we need a new roof! These two have gone above and beyond for me and my family. Thank you both so much!"
We responded:
"Thank you so much for your 5-star review, Tracy! We're so glad to hear that Trey and Billie went above and beyond to help save you money while ensuring you have the best coverage for your home and vehicles. It's great to know that their expertise and attention to detail made such a positive impact for you and your family. We truly appreciate your trust in us! If you ever need anything, don't hesitate to reach out! -Austin "
Profile photo of Yuyu Ember

Yuyu Ember

February 20, 2025

5  out of  5
rating by Yuyu Ember
"Luis Flores made my process fast and easy! Made sure I hadn’t missed any savings opportunities. Was very patient, kind and professional as I talked with him and wrangled up 2 toddlers!! Highly recommend! 😊"
We responded:
"Thank you for your 5-star review, Yuyu! We are thrilled to hear that Luis provided you with a smooth and efficient experience while ensuring you didn't miss any savings opportunities. It's great to know he was patient and professional! We truly appreciate your recommendation. Thank you for trusting us with your insurance needs. If you need anything else, please don't hesitate to reach out! -Austin"
Profile photo of Susana Bell

Susana Bell

February 13, 2025

5  out of  5
rating by Susana Bell
"Absolutely the best. You can’t go wrong with Trey. Say less,do more."
We responded:
"Thank you so much for the 5-star review, Susana! We're thrilled to hear you had a great experience with Trey! We appreciate your support and look forward to serving you again! If you ever need anything else, don't hesitate to reach out! -Austin"
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Anita Ross

January 31, 2025

5  out of  5
rating by Anita Ross
"Austin Jones State Farm Ins is the best! He saved me money on my premium by making a few minor changes. Thank you Austin!"
We responded:
"Anita, Thanks so much for the review! We greatly appreciate you and your business! -Austin"
Profile photo of Darrell Davis

Darrell Davis

January 27, 2025

5  out of  5
rating by Darrell Davis
"Contacted Austin Jones State Farm Ins today to make changes to my insurance. BJ was Very responsive and quickly updated my policy with the changes. I appreciate the great service. Thanks again."
We responded:
"Thank you for the 5-star review, Darrell! We're so glad that BJ provided you with responsive and efficient service in updating your policy. Your satisfaction is our top priority, and we're always here to help with any of your insurance needs. Thank you for choosing Austin Jones State Farm! -Austin"
Profile photo of Kevin Ring

Kevin Ring

January 21, 2025

5  out of  5
rating by Kevin Ring
"Luis was incredible to work with and very knowledgeable!"
We responded:
"Thank you so much for your 5-star review, Kevin! We are thrilled to hear that Luis provided such incredible service and shared his knowledge with you! We appreciate your feedback! If you need anything else, please don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin "
Profile photo of Kash Wasden

Kash Wasden

January 16, 2025

5  out of  5
rating by Kash Wasden
"Austin and his team have always been great to work with! They are competitively priced and always top notch in communication which is a major plus for me. BJ especially went above and beyond when working with me to setup a new policy. She was patient with my many requests and made sure everything was handled well. Highly recommend!"
We responded:
"Thank you so much for your 5-star review, Kash! We're thrilled to hear that we provided great service and clear communication! BJ's patience and dedication means a lot to us, and we're happy we could help set up your policy smoothly. We appreciate your trust! If you need anything else, please don't hesitate to reach out to us! -Austin"
Profile photo of Jacob Cole

Jacob Cole

January 15, 2025

5  out of  5
rating by Jacob Cole
"Decided to buy a new car and it all came down to my insurance payment! My current policyholder was raising it hundreds, but I called up Luis Flores and he was able to get me better coverage for way cheaper! Thanks Luis 10/10 definitely recommend!"
We responded:
"Thank you so much for the review, Jacob! We're so happy to hear that Luis was able to help you find better coverage at a much lower cost for your new car. Providing excellent service and great value is what we strive for. If you need anything else, feel free to reach out to us - we are here to help! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Philip Marshall

Philip Marshall

January 15, 2025

5  out of  5
rating by Philip Marshall
"Joe Stubblefield was excellent to work with and we were able to handle everything remotely. He was extremely proactive and we received a very competitive quote."
We responded:
"Thank you so much for the review, Philip! We're delighted to hear that Joe provided excellent service and made the process seamless for you! His dedication to finding you the best possible quote reflects our commitment to meeting your needs. If you need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Ben Abraham

Ben Abraham

January 10, 2025

5  out of  5
rating by Ben Abraham
"I had the pleasure to speak and work with Luis Flores and move coverages from auto and home. We were able to find the best coverages at the best cost. I am satisfied and happy with working with Luis and this team."
We responded:
"Thank you so much for the review, Ben! We are thrilled to hear that Luis was able to assist you in finding the best coverages for your auto and home at a great value. Your satisfaction is our top priority, and we're glad we could make the process smooth and enjoyable. Please don't hesitate to reach out if you need anything - we're here to help! Thank you for trusting us with your insurance needs! -Austin"
Profile photo of Babbit Francia

Babbit Francia

January 9, 2025

5  out of  5
rating by Babbit Francia
"Very impressed 👏"
We responded:
"Thank you so much for the 5-star review, Babbit! We're delighted to hear that you were very impressed. Your satisfaction means the world to us, and we look forward to serving you again soon! Thank you for trusting us with your insurance needs! -Austin"