State Farm® Insurance Agent Austin Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shelly
March 28, 2025
5
out of
5
rating by Shelly
"Trey did a fantastic job setting up my policy’s. Thank you Trey A+"
We responded:
"Thank you so much for the 5-star review, Shelly! We're thrilled to hear that Trey provided you with excellent service while setting up your policies! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Vioricka Vesley
March 26, 2025
5
out of
5
rating by Vioricka Vesley
"Very good attention and very good teaching Very good attention and very good teaching"
We responded:
"Thank you so much for the 5-star review, Vioricka! We're glad to hear that you had a great experience and appreciated the attention and teaching! Your feedback means a lot to us, and we're always here to help. If you need anything else in the future, don't hesitate to reach out! Thank you for trusting us with your insurance needs. -Austin"
Kim Loucks
March 26, 2025
5
out of
5
rating by Kim Loucks
"Trey was very professional and knowledgeable. My price is very reasonable and I'm super excited to start my new insurance in a few days. I would recommend this agency and specifically Trey, he's very friendly also and helpful!!"
We responded:
"Thank you for the 5-star review, Kim! We're thrilled to hear that Trey provided you with professional and knowledgeable service. It's great to know you found our insurance pricing reasonable and that you're excited about your new insurance! We truly appreciate your recommendation. If you ever need anything, don't hesitate to reach out! Thank you for trusting us with your insurance needs. -Austin"
Nicholas Iervolino
March 21, 2025
5
out of
5
rating by Nicholas Iervolino
"Luis and Statefarm were quick, efficient, and cared about getting me the best rates"
We responded:
"Thank you so much for the 5-star review, Nicholas! We're glad to hear that Luis provided you with quick and efficient service while finding you the best rates. Thank you for trusting us with your insurance needs! If you need anything else, please don't hesitate to reach out! -Austin"
Mb0lism
March 13, 2025
5
out of
5
rating by Mb0lism
"Luis did a fantastic job of meeting our families needs, all while helping to save us thousands compared to our current (now previous) carrier. Luis is clearly dedicated to his job and clients, had answers to every question instantly, and didn’t try to sell us anything we didn’t need for coverage. We truly felt like Luis was ‘in our corner’ - something that seems much more rare these days. I expect a long and enjoyable relationship with Luis and his team at State Farm."
We responded:
"Thank you so much for the 5-star review! We are thrilled to hear that Luis provided you with exceptional service and helped you find the right coverage while saving you money. He truly takes pride in putting his customers first, and your kind words reaffirm his dedication. We appreciate your trust in Luis and our team at State Farm and look forward to building a long and lasting relationship with you. If you ever need anything else, we're always here to help! -Austin"
Rob Harmen
March 10, 2025
5
out of
5
rating by Rob Harmen
"They are absolutely wonderful at this office. I highly recommend they’re always there to help you with whatever you need wonderful people."
We responded:
"Thank you so much for your 5-star review, Rob! We truly appreciate your recommendation and are always happy to help with whatever you need. It means a lot to us to know you had a great experience. If you need anything else, please don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Nancy Hillman
March 6, 2025
5
out of
5
rating by Nancy Hillman
"Best thing about this office is BJ! She is ALWAYS Helpful, kind and Happy to help me. I can always hear her smile when she answers the phone. It is so nice to speak to somebody who doesn't pass me off and just gets my questions answered or my issue resolved. THANK YOU BJ!"
We responded:
"Thank you so much for your review, Nancy! We're so glad to hear how much you appreciate her kindness and dedication. She truly goes above and beyond to help! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Tyler Ferrell
February 28, 2025
5
out of
5
rating by Tyler Ferrell
"Got the pleasure of dealing with Cole. Super good guy and exceptional customer service. I originally started inquiring about switching insurance companies back in November. Got busy with life, and never followed through. Reached out today since my insurance companies rates were going up again. We picked up right where we left off and in a matter of minutes had new home and auto coverage. Better coverage, and a cheaper price. Win win! Reach out to them today if you want to be treated right, and save some money while your at it!"
We responded:
"Thank you so much for your review, Tyler! We're thrilled to hear that Cole provided you with exceptional service and made the process smooth and stress-free. Life gets busy, and we're glad he was able to pick up right where you left off to find you a better coverage at a better price! We appreciate your trust in us and your recommendation. If you ever need anything else, don't hesitate to reach out! -Austin"
Tracy Guerra
February 27, 2025
5
out of
5
rating by Tracy Guerra
"Trey is fantastic he shaved off hundreds of dollars off my homeowners insurance and when I asked about the premiums after adding 2 full coverage vehicles he made me aware that the coverage wasn’t the same and saved a hundred dollars there too! This afternoon I called and spoke to Billie to add my kiddo and her newer vehicle and was surprised to hear that we are grand fathered in and will have 100% coverage should we need a new roof! These two have gone above and beyond for me and my family. Thank you both so much!"
We responded:
"Thank you so much for your 5-star review, Tracy! We're so glad to hear that Trey and Billie went above and beyond to help save you money while ensuring you have the best coverage for your home and vehicles. It's great to know that their expertise and attention to detail made such a positive impact for you and your family. We truly appreciate your trust in us! If you ever need anything, don't hesitate to reach out! -Austin "
Yuyu Ember
February 20, 2025
5
out of
5
rating by Yuyu Ember
"Luis Flores made my process fast and easy! Made sure I hadn’t missed any savings opportunities. Was very patient, kind and professional as I talked with him and wrangled up 2 toddlers!! Highly recommend! 😊"
We responded:
"Thank you for your 5-star review, Yuyu! We are thrilled to hear that Luis provided you with a smooth and efficient experience while ensuring you didn't miss any savings opportunities. It's great to know he was patient and professional! We truly appreciate your recommendation. Thank you for trusting us with your insurance needs. If you need anything else, please don't hesitate to reach out! -Austin"
Susana Bell
February 13, 2025
5
out of
5
rating by Susana Bell
"Absolutely the best. You can’t go wrong with Trey. Say less,do more."
We responded:
"Thank you so much for the 5-star review, Susana! We're thrilled to hear you had a great experience with Trey! We appreciate your support and look forward to serving you again! If you ever need anything else, don't hesitate to reach out! -Austin"
Anita Ross
January 31, 2025
5
out of
5
rating by Anita Ross
"Austin Jones State Farm Ins is the best! He saved me money on my premium by making a few minor changes. Thank you Austin!"
We responded:
"Anita, Thanks so much for the review! We greatly appreciate you and your business! -Austin"
Darrell Davis
January 27, 2025
5
out of
5
rating by Darrell Davis
"Contacted Austin Jones State Farm Ins today to make changes to my insurance. BJ was Very responsive and quickly updated my policy with the changes. I appreciate the great service. Thanks again."
We responded:
"Thank you for the 5-star review, Darrell! We're so glad that BJ provided you with responsive and efficient service in updating your policy. Your satisfaction is our top priority, and we're always here to help with any of your insurance needs. Thank you for choosing Austin Jones State Farm! -Austin"
Kevin Ring
January 21, 2025
5
out of
5
rating by Kevin Ring
"Luis was incredible to work with and very knowledgeable!"
We responded:
"Thank you so much for your 5-star review, Kevin! We are thrilled to hear that Luis provided such incredible service and shared his knowledge with you! We appreciate your feedback! If you need anything else, please don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin "
Kash Wasden
January 16, 2025
5
out of
5
rating by Kash Wasden
"Austin and his team have always been great to work with! They are competitively priced and always top notch in communication which is a major plus for me. BJ especially went above and beyond when working with me to setup a new policy. She was patient with my many requests and made sure everything was handled well. Highly recommend!"
We responded:
"Thank you so much for your 5-star review, Kash! We're thrilled to hear that we provided great service and clear communication! BJ's patience and dedication means a lot to us, and we're happy we could help set up your policy smoothly. We appreciate your trust! If you need anything else, please don't hesitate to reach out to us! -Austin"
Jacob Cole
January 15, 2025
5
out of
5
rating by Jacob Cole
"Decided to buy a new car and it all came down to my insurance payment! My current policyholder was raising it hundreds, but I called up Luis Flores and he was able to get me better coverage for way cheaper! Thanks Luis 10/10 definitely recommend!"
We responded:
"Thank you so much for the review, Jacob! We're so happy to hear that Luis was able to help you find better coverage at a much lower cost for your new car. Providing excellent service and great value is what we strive for. If you need anything else, feel free to reach out to us - we are here to help! Thank you for trusting us with your insurance needs! -Austin"
Philip Marshall
January 15, 2025
5
out of
5
rating by Philip Marshall
"Joe Stubblefield was excellent to work with and we were able to handle everything remotely. He was extremely proactive and we received a very competitive quote."
We responded:
"Thank you so much for the review, Philip! We're delighted to hear that Joe provided excellent service and made the process seamless for you! His dedication to finding you the best possible quote reflects our commitment to meeting your needs. If you need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Ben Abraham
January 10, 2025
5
out of
5
rating by Ben Abraham
"I had the pleasure to speak and work with Luis Flores and move coverages from auto and home. We were able to find the best coverages at the best cost. I am satisfied and happy with working with Luis and this team."
We responded:
"Thank you so much for the review, Ben! We are thrilled to hear that Luis was able to assist you in finding the best coverages for your auto and home at a great value. Your satisfaction is our top priority, and we're glad we could make the process smooth and enjoyable. Please don't hesitate to reach out if you need anything - we're here to help! Thank you for trusting us with your insurance needs! -Austin"
Babbit Francia
January 9, 2025
5
out of
5
rating by Babbit Francia
"Very impressed 👏"
We responded:
"Thank you so much for the 5-star review, Babbit! We're delighted to hear that you were very impressed. Your satisfaction means the world to us, and we look forward to serving you again soon! Thank you for trusting us with your insurance needs! -Austin"
Bonnie Hart
January 7, 2025
5
out of
5
rating by Bonnie Hart
"So impressed working with Joe. He explained everything. I have better coverage at a great price Bonnie"
We responded:
"Thank you so much for the 5-star review, Bonnie! We're so glad that Joe provided excellent service and helped you find a better coverage at a great price. Your satisfaction means everything to us, and we're here to assist you anytime. Thank you for trusting us with your insurance needs! -Austin"
Cindy Ratliff
January 6, 2025
5
out of
5
rating by Cindy Ratliff
"Excellent service and very helpful. I'm happy to be a new State Farm member."
We responded:
"Thank you so much for the 5-star review, Cindy! We're thrilled to have you as part of our State Farm family and we are here to provide excellent service whenever you need us! If you need anything else, please don't hesitate to reach out! -Austin"
Robin Berry
November 25, 2024
5
out of
5
rating by Robin Berry
"I have been working with State Farm corporate for many many months with no luck. I finally reached out to BJ for help. She got on quickly and was able to get my issue resolved very quickly. She answered every qeustion I had, called me back when I left a message and never left me wondering what was going on. She even called me after 5 one day to make sure things were taken care of. I really appreciate BJ's attention to detail and her customer service. She is a wonderful assest to State Farm."
We responded:
"Thank you so much for taking the time to share your experience with BJ! We're thrilled to hear that she was able to resolve your issue quickly and with such care and attention to detail. Providing exceptional customer service is something we stive for, and it's wonderful to know BJ went above and beyond to ensure everything was taken care of for you. If there's anything else we can assist you with, don't hesitate to reach out! -Austin"
ramón munoz
November 15, 2024
5
out of
5
rating by ramón munoz
"Bj and Austin is great at there job. Bj has help me with cancellation of my other insurance and saved me lots of money for my business insurance. Very professional and very helpful."
We responded:
"Thank you so much for your review, Ramon! We're delighted to hear that BJ and Austin provided exceptional service and helped simplify the process while saving you money on your business insurance. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. Don't hesitate to reach out if you need anything in the future. -Austin"
Lauren Jones
November 12, 2024
5
out of
5
rating by Lauren Jones
"Austin Jones was awesome to work with, I decided to switch insurance company on the last possible day for renewal and he got me taken care of even though he was supposed to be off work for the day. And saved me a lot of money from what progressive was trying to charge me."
We responded:
"Thank you so much for your review, Lauren! We're thrilled to hear that Austin went above and beyond to help you switch your insurance at the last minute and saved you money in the process! Providing exceptional service is something we pride ourselves on and we're glad Austin could make a difference for you. Thank you for trusting us with your insurance needs. If you ever need anything else, please reach out! "
Karla Lopez
November 11, 2024
5
out of
5
rating by Karla Lopez
"Amazing and easy! Trey was well executed for the policy details and questions. Making what’s normally a headache to deal with, incredibly easy. Highly recommended."
We responded:
"Thank you so much for your review, Karla! We're delighted to hear that Trey was able to make the process seamless and stress-free! Providing clarity and ease is one of our top priorities, and it's great to know we succeeded! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"