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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brynn Evans

October 31, 2025

5  out of  5
rating by Brynn Evans
"Lora was so helpful and made getting my Drive Safe & Save set up a total breeze! She walked me through everything and made the whole process super easy. Really appreciate her kindness and patience!"
We responded:
"Thank you so much for the 5-star review, Brynn! We're so glad Lora could make setting up your Drive Safe and Save quick and easy. She takes pride in providing patient and helpful service, and your kind words truly mean a lot to us! If you ever need anything, don't hesitate to reach out! -Austin"
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Rebecca Owen

October 31, 2025

5  out of  5
rating by Rebecca Owen
"Lora provided excellent service! She was incredibly kind and responsive, quickly sending over ID cards, and making the process stress-free and simple. :)"
We responded:
"Thank you so much for the 5-star review, Rebecca! We're thrilled to hear that Lora was able to make things quick and stress-free for you. Providing helpful and friendly service is what we strive for every day, and your feedback means a lot to our team! If you ever need anything else in the future, don't hesitate to reach out! -Austin"
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michael guthrie

October 29, 2025

1  out of  5
rating by michael guthrie
"A sales person from this agency called me about a month ago. I change my insurance. That same day when they sent me my insurance cards the wrong address was on the cards. When I called back, the salesman seemed confused and I canceled the policies within an hour. 30 days later when they refunded my money they sent it to my ex-wife’s house. I don’t know how they got my ex-wife‘s address. I don’t even have my ex-wife’s address so if you do business for these people, you gotta watch them closely double check your paperwork in my case. It seemed pretty shady."
We responded:
"Hi Michael, Thank you for sharing your feedback. We want to clarify a few points based on our records to ensure accuracy. When you first contacted us, you confirmed you and your sons address we had on file. We issued the policies using that address. Later, you called expressing concern that the policies were written with the wrong address. Upon your request, we promptly corrected the policies and forwarded the necessary information to an agent in Kansas City to ensure proper handling for the out of state policy. Shortly after, you requested cancellation of all policies, which we processed immediately. The refund was issued to the confirmed address on file at that time. We have no record of your ex-wife’s address in our system, nor was it used for any correspondence or refund. If there is any discrepancy outside of our control, we welcome the opportunity to investigate further. Our goal is to provide clear and accurate service, and we regret any frustration you experienced. Please feel free to contact us directly if you’d like to discuss this further. -Austin "
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Terry Wolf

October 28, 2025

5  out of  5
rating by Terry Wolf
"Trey Wolf is amazing to work with! He is always professional, responsive, and genuinely cares about his clients. Trey takes the time to explain everything clearly and makes sure you understand your coverage and options. Anytime I’ve had a question or needed help with a policy, he’s handled it quickly and efficiently. It’s great having someone you can trust who actually looks out for your best interests. Highly recommend Trey for anyone looking for reliable, friendly insurance service!"
We responded:
"Thank you so much for the 5-star review, Terry! We are thrilled to hear that Trey provides such professional, responsive, and trustworthy service. Knowing he takes the time to explain coverage clearly and genuinely looks out for your best interests is exactly what we strive for. We truly appreciate your high recommendation and support! If you ever need anything else, please don't hesitate to reach out! -Austin"
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Andrea Blanco

October 16, 2025

5  out of  5
rating by Andrea Blanco
"BJ was Amazing in many more ways than one. Iam so grateful and appreciate the help that was given to me today. Thank you so much. Very affordable auto insurance. I'd give more than 5 stars if I could."
We responded:
"Thank you so much for the 5-star review, Andrea! We're thrilled to hear that BJ was able to help and make your experience a great one. We truly appreciate your kind words and your trust in us! If you ever need anything else, please don't hesitate to reach out! -Austin"
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Wesley

October 9, 2025

5  out of  5
rating by Wesley
"Mr. Jones was straight to the point and made sure that I was given the best price."
We responded:
"Thank you so much for the 5-star review, Wesley! I'm glad we could make things quick and easy for you while getting the best possible price! I really appreciate you taking the time to share your experience! If you ever need anything else, please don't hesitate to reach out! -Austin"
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Stephanie

October 9, 2025

5  out of  5
rating by Stephanie
"Breath of fresh air to talk with Cole from State Farm. 10/10 THANK YOU FOR MAKING MY DAY LESS STRESSFUL!!"
We responded:
"Thank you so much for the 5-star review, Stephanie! We're so glad to hear Cole could make your day a little less stressful! Thank you for sharing your experience and for the kind words! If you ever need anything else, don't hesitate to reach out! -Austin"
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Darren Arnold

October 2, 2025

5  out of  5
rating by Darren Arnold
"I have worked with BJ at this office multiple times. Austin’s entire staff are top notch. But I have to rave on about BJ. She has always been there when needed. Very respectful and helpful."
We responded:
"Thank you so much for the 5-star review, Darren! It's wonderful to hear how much BJ has been able to support you. Her respectful and caring approach is exactly what we strive for at this office, and we're so glad she's made such a positive impact. Thank you for trusting us with your insurance needs. If you need anything else, please don't hesitate to reach out! -Austin"
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George' Grace

October 1, 2025

5  out of  5
rating by George' Grace
"Couldn’t have asked for a better person to help me with this. Easiest of beings to business with."
We responded:
"Thank you so much for the 5-star review, George! We're thrilled to hear your experience was such a smooth one. Making the process easy and enjoyable is always our goal, and we're grateful you chose us to help. If you ever need anything else, don't hesitate to reach out! -Austin"
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George' Grace

October 1, 2025

5  out of  5
rating by George' Grace
"Couldn’t have asked for a better person to help me with this. Easiest of beings to business with."
We responded:
"Thank you so much for the 5-star review, George! We're thrilled to hear your experience was such a smooth one. Making the process easy and enjoyable is always our goal, and we're grateful you chose us to help. If you ever need anything else, don't hesitate to reach out! -Austin"
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Sommer Beckman

September 30, 2025

5  out of  5
rating by Sommer Beckman
"They saves me on my home and auto"
We responded:
"Sommer, thank you for trusting our team to take care of you!"
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Norma Madrid

September 29, 2025

5  out of  5
rating by Norma Madrid
"I had the pleasure of meeting Trey Wolf. An excellent person! I would recommend him over and over again, he helped me with any doubts and endless questions I had, very patient."
We responded:
"Thank you so much for the 5-star review, Norma! We're so glad you had a great experience with Trey, and he was able to answer all your questions with patience and care. We appreciate your recommendation and look forward to assisting you again in the future! -Austin"
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Martavius Ray

September 25, 2025

5  out of  5
rating by Martavius Ray
"I spoke with Cole & he was able to get me a better price than what I was quoted online for & with more coverages. Very friendly. 10/10 !"
We responded:
"Thank you so much for the 5-star review, Martavius! We're thrilled to hear that Cole was able to not only get you better coverage but also save you money in the process. Providing friendly, personalized service is what we strive for, and your 10/10 means the word to us! We appreciate your trust in us. If you ever need anything, don't hesitate to reach out! -Austin"
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Tucker Dunlap

September 18, 2025

5  out of  5
rating by Tucker Dunlap
"Trey was very knowledgeable and helpful, going above and beyond to ensure I completely understood how the process of switching insurance and obtaining mortgage insurance would work. He was very attentive and quick to respond. 5/5, I would recommend working with Trey for any insurance needs."
We responded:
"Thank you so much for the 5-star review, Tucker! We're so happy to hear that Trey was able to make the process clear and seamless for you. Providing attentive and knowledgeable service is always our goal. We appreciate your trust in us. If you ever need anything else, don't hesitate to reach out! -Austin"
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Trevor Meyers

September 17, 2025

5  out of  5
rating by Trevor Meyers
"Luis was wonderful to work with. And the Home insurance quote, when I added my auto, was 40% less than the next best"
We responded:
"Thank you so much for the 5-star review, Trevor! We're so glad to hear that Luis provided a wonderful experience for you. It's also great to know that your home & auto quote saved you so much - getting the best coverage at the best price is exactly what we aim for. We really appreciate your trust in us! -Austin"
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Johnny Bradley

September 16, 2025

5  out of  5
rating by Johnny Bradley
"Joe was very patient, he walked me through everything i didn't understand and help me changes to my policy that give me the coverage that better suits me and my vehicles. Thank you Joe , you are awesome!!! I will most definitely be pushing business your way."
We responded:
"Thank you so much for the 5-star review, Johnny! We're thrilled to hear that Joe was able to walk you through everything and get you set up with coverage that's best fit for you and your vehicles. We appreciate your trust and we're grateful for any referrals you send our way! Thank you for trusting us with your insurance needs! -Austin"
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Lauren Tatus

September 16, 2025

5  out of  5
rating by Lauren Tatus
"10/10 highly recommend! Every experience has been productive and helpful."
We responded:
"Thank you so much for the 5-star review, Lauren! We're so glad to hear every experience with our team has been productive and helpful. Thank you for trusting us with your insurance needs! If you ever need anything, don't hesitate to reach out! -Austin"
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Maegan Swain

September 15, 2025

5  out of  5
rating by Maegan Swain
"Joe was a great help in adding my teenager as a driver and his vehicle."
We responded:
"Thank you so much for the 5-star review, Maegan! We're so glad to hear Joe was able to help make adding your teenager and his vehicle a smooth process. We appreciate your trust in us! If you ever need anything else, don't hesitate to reach out! -Austin"
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Sandy Henderson

September 9, 2025

5  out of  5
rating by Sandy Henderson
"I had to replace my 2001 Honda CRV after something blew threw my engine. Laura was very, very helpful in getting my coverage transferred to my new car. She made sure I had the same coverage I had for my Honda and included a new add-on that I wanted. Covered everything I needed and made sure I understood it and answered all questions I had. Very impressed with Laura as well as State Farm."
We responded:
"Thank you so much for the 5-star review, Sandy! We're thrilled to hear that Lora was able to make the transition to your new car smooth and stress-free, ensuring your coverage stayed exactly where you needed it while adding the protection you wanted. We truly appreciate your trust in us! If you ever need anything else, don't hesitate to reach out! -Austin"
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Angel-Anne Adesina

September 8, 2025

5  out of  5
rating by Angel-Anne Adesina
"Cole was very helpful with helping me with my insurance. Highly recommended!"
We responded:
"Thank you so much for the 5-star review, Angel-Anne! We're happy to hear that Cole was able to help with your insurance needs. We truly appreciate your recommendations and look forward to continuing to serve you! -Austin"
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Colin

September 8, 2025

5  out of  5
rating by Colin
"I really love State Farm. They have the highest quality insurance, and Austin Jones and his team are the best representatives of the company possible. Anytime I have ever reached out to his office with a question, they always respond quickly and are extremely helpful. My State Farm insurances policies include house, 2 cars, 2 life policies, and even insurance on my wedding ring. Austin Jones State Farm truly does offer the best coverage for the best price!"
We responded:
"Thank you so much for the 5-star review, Colin! We're thrilled to hear that you've had such a great experience with us. Providing quick, helpful service and making sure you feel confident about your coverage is always our top priority. We truly appreciate your trust in us for your home, vehicles, life policies, and your wedding ring - it means a lot to be a part of protecting the things most important to you. We're grateful to have you as part of our State Farm family! If you ever need anything else, don't hesitate to reach out! -Austin"
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Emily Lopez

August 25, 2025

5  out of  5
rating by Emily Lopez
"I absolutely made the right decision switching over to Statefarm. Trey Wolf helped me immensely in my process and I would recommend anyone to reach out to him any day of the week!!"
We responded:
"Thank you so much for the 5-star review, Emily! We're thrilled to hear that Trey was able to make your switch to State Farm smooth and helpful. We truly appreciate your recommendation. Thank you for trusting us with your insurance needs. If you ever need anything else, please don't hesitate to reach out! -Austin"
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Sally Teacher

August 13, 2025

5  out of  5
rating by Sally Teacher
"Excellent service and great pricing!"
We responded:
"Thank you so much for the 5-star review, Sally! We're glad you had a great experience with our service and pricing, and we appreciate you choosing us! Please let us know if you ever need anything else. -Austin "
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Kirstien Wolf

August 12, 2025

5  out of  5
rating by Kirstien Wolf
"Terry W. was great!! We were nervous to switch insurance providers, as we had been with our previous provider for years, but he made the process stress free! We also received better coverage for a lower cost! Highly recommend!"
We responded:
"Thank you so much for the 5-star review, Kirstien! We're so glad Terry could make the switch stress-free and help get better coverage for less! We truly appreciate your trust in us! If you ever need anything in the future, don't hesitate to reach out. -Austin"
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daniel paez

August 8, 2025

5  out of  5
rating by daniel paez
"I want to thank Billie J for her excellent customer service. I was very happy with her help. One of the best experiences."
We responded:
"Thank you for the 5-star review, Daniel! We're so happy to hear that Billie provided excellent service and made your experience one of the best! We appreciate you being part of our State Farm family. If you ever need anything else, please let us know! -Austin "